Customer Dashboard

Your address service(s) will renew automatically on an annual basis, so you don't have to worry about this.

You will receive a reminder email 3 to 7 days prior to the expiry date. No action is required and your renewal fee will be collected on the expiry date using the debit / credit card details we currently hold for you. Within this email you will also get the chance to check and update your card details, or add a new card.

If you wish to discuss the renewal of your address service(s), please call one of our Services Managers on 020 8036 5037, and they will be happy to assist you.

You can log a new card on your account by following the instructions below:

1. Login to your client account using your username and password.
2. Select 'Finances'
3. Select 'Card Management'
4. Select a new card to be your Primary Card or add a new card as your Primary Card.

Once your new card has been accepted, it will be the card from which all future monies are taken, unless you wish to change your payment card again in the future. Take me there now

On the Customer Dashboard, select ‘My Mail’. Here you will see all items of mail received for all of your companies.

If you have a scan and email address service(s) with us, you can click the PDF icon next to any item of mail, to view or download that item of mail in PDF format. Take me there now

This is an annual filing which all limited companies and limited liability partnerships (LLPs) must file at least once every 12 months. It confirms certain details about the company – the shareholders, share capital, standard industrial classification code, and the trading status of shares.

It also confirms that all other information listed on Companies House is correct and that the company is still required.

Failure to submit a confirmation statement at least once every 12 months may lead to the company being dissolved by Companies House and the directors facing prosecution.

This is the filing fee payable to Companies House on submission of a confirmation statement. It is paid once every 12 months; however, during this time, companies can submit as many confirmation statements as they want without additional filing fees from Companies House.

You will find the authentication code in the email we sent you immediately upon incorporation of your company.

Select 'My Companies' where you will see a list of your companies and their authentication codes. Take me there now

Within two to three weeks of registering a new limited company with Companies House, HMRC will send a letter to your registered office address.

This letter is a CT41(G) Form which will contain your company’s 10-digit Unique Taxpayer Reference number (UTR).

If you have misplaced this letter, you will need to contact HMRC directly to obtain a further copy of your UTR Number, as HMRC will only supply this information to the limited company.

If you have our Registered Office Address Service, select 'My Mail' and look for a letter from HMRC, as your UTR may be stored in your mail log on our system.

For further information see: lost UTR number

It takes between 20 and 30 days for a customer to receive their Certificate of VAT Registration by post, from the point they submit their completed VAT questionnaire to us.

Once you submit your completed questionnaire to us, you will receive an email from HMRC with your 15-character application reference code within 5-7 working days, and we will email your VAT Registration Number to you within another 21 days. Your Certificate of VAT Registration will be sent to you by HMRC by post shortly afterwards.

UK residents

During the order process, you will be presented with a number of our banking partners who offer a business bank account referral for your company, including Barclays, Lloyds, NatWest and a number of others.

As soon as your company is incorporated, your chosen bank will contact you to open your business bank account.

Your bank account will be opened within either a few minutes or a few days, depending on which bank you have chosen.

Please note: This is a referral service only, and an offer of a business bank account is not guaranteed and not all applications are successful. All directors and shareholders in the company (or partners in your new LLP) must be UK residents.

Non-UK residents

If you purchase the Non-Residents Package, you will be provided with a referral to WorldFirst, which will allow you to open a UK bank account without needing to visit the UK. If you purchase any other package and you are a non-UK resident, please contact us and we will gladly refer you to WorldFirst for your business bank account.

Annual accounts for private companies and limited liability partnerships (LLPs) are due 9 months after the financial year end (also known as the ‘accounting reference date’ or ARD). Your accounting reference date is the anniversary of your last accounting reference date.

For all new companies and limited liability partnerships (LLPs), the accounting reference date is set by default as the last day in the month in which the company’s incorporation anniversary falls. The first accounts are therefore due 9 months after your first year end (or 21 months after your incorporation date).

If you only require a company name and you do not wish to start trading, you should choose the Reserve a Company Name package and confirm with HMRC that you have no intention of starting trading and you would like it considered dormant.

You should contact HMRC as soon as possible, by contacting the Corporation Tax department by phone, email or in writing. This package includes a template letter to inform HMRC of your company's dormant status. For further reading please see our Guide to Dormant Companies.

1. On the Customer Dashboard, select ‘Import a Company’.
2. Enter your company’s Company Registration Number in the ‘Company Number’ field, and your company’s Authentication Code in the ‘Auth. Code’ field.
3. Select ‘Search’. If you entered your company’s Authentication Code, your company details including its registered office address should now appear. Check the details of your company are correct and then select ‘Import’. Your company will now have been imported onto our system. Take me there now
4. You will be taken automatically to the ‘Companies List’ screen, where your newly imported company will appear in the list of your companies. You will now be able to purchase our address services from the Shop section for this company.

We offer a Company Dissolution Service to all companies (as long as they have not traded in the last 3 months) which costs £89.99 +VAT.

If the company has traded, you will have to make sure all filing is up to date with Companies House and HMRC and all taxes are paid. We would recommend the use of an accountant.

On the Customer Dashboard, select ‘My Invoice History’. This will show you all previous invoices for all of your companies.

Select ‘Invoice’ for the relevant invoice to bring up a PDF version of the specific invoice, which you can then download and print if necessary. Take me there now